Thakkalies Privacy Portal
Customer & Vendor Privacy Policies
Thakkalies is operated by Rinfik Enterprises LLP. This portal explains the data practices of the separate Thakkalies Customer App and Thakkalies Vendor App. Choose the policy that applies to your app experience.
Customer App Privacy Policy
Welcome to the Thakkalies Customer App, operated by Rinfik Enterprises LLP. We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, disclose and safeguard information when you use the Customer App to shop from participating vendors.
Customer App — 1. Information We Collect
- Personal information: your name, email address and mobile phone number when you create or manage an account.
- Delivery information: physical addresses you save for delivery of your orders.
- Transaction data: details about products, cart items, orders, invoices and payment status. Payments may be securely processed through Razorpay; Thakkalies does not store full payment-card details.
- Location data: device location, only when you grant permission, to show relevant vendors and support accurate delivery routing.
- Support and technical data: messages you send to support and limited device, diagnostic or usage information needed to operate and improve the App.
Customer App — 2. How We Use Information
- Create, authenticate and manage your customer account.
- Process transactions, generate invoices and fulfil orders.
- Route deliveries to the addresses you provide.
- Send order updates, delivery alerts, service messages and push notifications.
- Respond to support requests, resolve issues, prevent misuse and improve App reliability.
- Comply with applicable legal, tax, security and regulatory obligations.
Customer App — 3. Information Sharing & Disclosure
We do not sell or rent customer personal data.
- Vendors: order details, delivery address and contact information are shared with the vendor involved in your order so it can be prepared and fulfilled.
- Service providers: trusted providers may process information for payments, hosting, analytics, messaging, notifications or delivery support. These providers are required to protect information consistently with applicable obligations and their agreements with us.
- Examples of service providers may include Razorpay for payment processing and Firebase for messaging or notification services.
- Legal requirements: information may be disclosed when required by Indian law, legal process, or to protect users, Rinfik Enterprises LLP and the public.
Customer App — 4. Data Security & Retention
We use reasonable administrative, technical and physical safeguards designed to protect personal information. No internet transmission or storage method can be guaranteed to be completely secure.
Personal data is retained only while needed to provide the App, resolve disputes, maintain security and meet legal, tax and accounting obligations. It is deleted or anonymised when it is no longer required.
Customer App — 5. Account & Data Deletion
You may request complete deletion of your Customer account and associated personal data at any time.
- In the App: open Thakkalies, then go to Profile Settings > Account > Delete Account.
- On the web: follow the instructions on the public Account Deletion page.
- By email: send a request from your registered email address to contact@rinfik.com with the subject “Customer Account Deletion”.
- Verified requests will normally be completed within 30 days. Limited transaction records may be retained only where required for legal, tax, fraud-prevention or accounting compliance.
Customer App — 6. Contact Us
Rinfik Enterprises LLP (Thakkalies) · Email: contact@rinfik.com · Website: www.thakkalies.com
Vendor App Privacy Policy
Welcome to the Thakkalies Vendor App, operated by Rinfik Enterprises LLP. This policy explains how we collect, use, disclose and safeguard information when vendors register a business, manage products, process orders and receive settlements through the App.
Vendor App — 1. Information We Collect
- Personal and business data: name, email address, phone number, business address, store details and registration information.
- Financial data: bank account details, payment information and settlement history needed to process vendor payouts.
- Device permissions: camera, photo gallery or storage access, only with permission, so vendors can upload product images and store logos.
- Location data: store or device location, only with permission, to verify business location and support delivery operations.
- Operational and technical data: catalogue, inventory, pricing, order, support, device, diagnostic and usage information needed to provide and improve the Vendor App.
Vendor App — 2. How We Use Information
- Create, verify and manage the vendor account and business profile.
- Provide catalogue, inventory, order, settlement and payout functions.
- Send new-order alerts, service updates and policy notifications.
- Improve performance, troubleshoot issues, prevent misuse and provide support.
- Comply with applicable legal, tax, financial and regulatory obligations.
Vendor App — 3. Disclosure of Information
We do not sell, trade or rent vendor personal information.
- Service providers may process information for payments, settlements, hosting, analytics, messaging, notifications, delivery support or email services. They are required to protect information consistently with applicable obligations and their agreements with us.
- Information may be disclosed when required by law, legal process, security needs, fraud prevention or investigation of potential policy violations.
Vendor App — 4. Data Security & Retention
We use reasonable administrative, technical and physical safeguards designed to protect vendor information. No security system or transmission method can be guaranteed to be completely secure.
Vendor information is retained while needed to operate the account, process orders and settlements, resolve disputes, maintain security and meet legal, tax and accounting requirements. It is deleted or anonymised when no longer required.
Vendor App — 5. Your Rights & Account Deletion
- Review or update available account and business information through the Vendor App settings.
- Request access, correction or deletion by emailing contact@rinfik.com from the registered address with the subject “Vendor Account Deletion”.
- Use the public Account Deletion page if the App is unavailable or has been uninstalled.
- Before deletion, active orders, disputes and pending settlements may need to be resolved. Limited financial or transaction records may be retained where legally required.
Vendor App — 6. Contact Us
Rinfik Enterprises LLP (Thakkalies) · Email: contact@rinfik.com · Phone: +91 94467 10479 · Website: www.thakkalies.com