Customer and vendor care
Thakkalies App Support
Get help with the Thakkalies Customer App or Vendor App, operated by Rinfik Enterprises LLP. Include enough detail for the team to identify and investigate your request without sharing passwords or payment-card details.
Customer support
- Account access and profile questions.
- Product, cart, checkout and order questions.
- Delivery, cancellation, return or refund assistance.
- Privacy choices and account deletion requests.
Vendor support
- Vendor registration and business-profile questions.
- Catalogue, inventory and product-listing assistance.
- Order processing and marketplace-operation questions.
- Account access, reporting and settlement queries.
Report a technical issue
When reporting a problem, include whether you use the customer or vendor app, your device model, operating-system version, app version, the screen involved and the steps that produced the issue. Do not send passwords or full payment-card information.
Response and safety
Support requests are reviewed in the order received, with account-security and active-order issues prioritised. Rinfik Enterprises LLP may ask for limited verification information before changing account or order details.
Email contact@rinfik.com or call +91 94467 10479. Please state “Customer App” or “Vendor App” in the subject of your request.